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1st United Telephone and Text Scam Alert

Fraudsters often try to impersonate 1st United Credit Union. Their goal is to trick members into moving their money or giving up their personal or account information. Please protect your accounts by understanding this situation fully.

We won't call you

First and foremost, 1st United Credit Union will never contact you to conduct an external or wire transfer or ask for your PIN number, credit or debit card number, CVV number, secure access code, login information, or any account information.

If you receive a call or text from 1st United and are not 100 percent certain it is us, please call us at (800) 649-0193. We will always appreciate that you take the time to verify who you are speaking with.

Telephone numbers and text messages can be spoofed

Cybercriminals have found a way to impersonate telephone numbers and text messages so you may think it's 1st United contacting you. If you are unsure, call us at (800) 649-0193 to confirm the message is from us.

Types of calls & texts

There are several versions of this scam. Here are a few scenarios that we've heard are being used:

  • Criminals spoof our telephone numbers or text messages. When you get the call or text, you think it's from 1st United.
  • Member receives an automated voice message validating the last four digits of their card number, then requesting the security code from the back of the card. This could be in relation to a fraud alert.
  • A text claims there may be fraud on your 1st United account, requesting that you confirm a transaction. After you respond yes or no to the validity of the transaction, the criminal will call you asking for you to provide a secure access code that was sent to your phone. We will NEVER ask you for a secure access code. Do not provide this information to anyone. If you are concerned there might be fraud on your account, call us immediately at (800) 649-0193.
  • Member receives a call from someone claiming they are with 1st United, telling them that their money is no longer safe at the Credit Union and offering to help them transfer it out. A version of this includes the scammer claiming they are with an investigative unit at 1st United and that employees are stealing members' money. The scammer instructs the member to go to the branch to transfer the money out and coaches the member to tell the teller that it's for investment purposes.

Protect yourself

If you receive a call or text that appears to be from us but you’re not sure, contact us to confirm at (800) 649-0193. Even if it was us, we'd appreciate you taking the extra time to confirm by calling us back.

You should also remember to never provide your Social Security Number, account numbers, or any personal information to anyone over the phone unless you initiated the call and know who is on the line.

If you suspect fraud

If you think you’ve been a victim of fraud, call us immediately at (800) 649-0193 so we can help to protect your Credit Union accounts. It’s also a good idea to file a complaint with the Federal Trade Commission and contact your local police department.

Be sure to share this information with your friends and family so they, too, can protect their information.

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