Frequently Asked Questions

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Call Us

  • Member Contact Center - (800) 649-0193
    Monday, Tuesday, Thursday, Friday:  
    8:30 a.m. - 5:00 p.m.
    Wednesday:  9:00 a.m. - 5:00 p.m.
    Saturday:  9:00 a.m. - 1:00 p.m.

  • Automated Telephone Banking
    Check your account balances, transfer funds and more. Call (800) 404-3909.

  • Visa
    Card Activation:  (888) 691-8661
    Lost/Stolen:  (800) 649-0193
    Fraud/Disputes:  (800) 649-0193

  • Change PIN by Phone (Debit and ATM cards)
    (866) 762-0558

  • Lending Center
    (800) 364-0296

Email Us

Feel free to email us directly at

Chat With Us

Chat with a member of our support team > 

Visit Us

Visit any of our local Bay Area branches or locate an ATM near you >

Provide Feedback

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Send Us Mail

  • 1st United Credit Union
    Corporate Headquarters
    5901 Gibraltar Drive
    Pleasanton, CA 94588
    Please use this address for general correspondence, rushed payments, and overnight mail. Non-urgent payments may be sent to the Payment Processing Center.

  • Visa Credit Card Disputes
    Charge Back Services
    P.O. Box 11597
    Pleasanton, CA 94588

  • Payment Processing Center
    1st United Credit Union
    P.O. Box 512226
    Los Angeles, CA 90051
    Do not send rushed payments or overnight mail to this address. If you need to send a rushed payment, please mail it to our Corporate Headquarters address.

  • 1st United Credit Union
    Proof of Insurance

    (For proof of insurance coverage only)
    P.O. Box 19085
    Portland, OR 97280

  • 1st United Credit Union
    Supervisory Committee

    P.O. Box 10031
    Pleasanton, CA 94588

Travel Notification

To help avoid interrupted service on your card(s) while traveling, please tell us a little bit about your upcoming trip using our Notification of Travel Form.