To help avoid interrupted service on your card(s) while traveling, please let us know about your upcoming trip. Simply email us, call us at (800) 649-0193, or send us a secure message in online or mobile banking to let us know your travel dates.
Send us mail
1st United Credit Union Corporate Headquarters 5901 Gibraltar Drive Pleasanton, CA 94588 Please use this address for general correspondence, rushed payments, and overnight mail. Non-urgent payments may be sent to the Payment Processing Center.
Visa Credit Card Disputes Charge Back Services P.O. Box 11597 Pleasanton, CA 94588
1st United Credit Union Proof of Insurance P.O. Box 460050 San Antonio, TX 78246 (For proof of insurance coverage only)
Payment Processing Center 1st United Credit Union P.O. Box 512226 Los Angeles, CA 90051 Do not send rushed payments or overnight mail to this address. If you need to send a rushed payment, please mail it to our Corporate Headquarters address.
1st United strives to provide excellent service to our members. If you have a concern with the service you have received, please contact the branch, department, or Credit Union management responsible for the service at issue by calling our Member Contact Center or emailing us at firstname.lastname@example.org.
The Supervisory Committee is comprised of volunteers whose role is to ensure that the Credit Union meets financial reporting requirements, has established practices to safeguard members’ assets, and has implemented a process to address complaints in a timely manner.
If you have an unresolved issue after working with our management team, you may address your concern to 1st United’s Supervisory Committee by sending a letter to the following address:
Supervisory Committee 1st United Credit Union 5901 Gibraltar Drive Pleasanton, CA 94588
Monday - Friday
9 a.m. - 5 p.m.
Saturday hours at Alameda, Castro Valley, Livermore, Rockridge, and San Leandro