How To Videos

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Call Us

  • Member Contact Center - (800) 649-0193
    Monday, Tuesday, Thursday, Friday:  
    8:30 a.m. - 5:00 p.m.
    Wednesday:  9:00 a.m. - 5:00 p.m.
    Saturday:  9:00 a.m. - 1:00 p.m.

  • 24-Hour Telephone Banking - (800) 649-0193
    Check account balances
    Transfer funds
    Card activation
    Visa credit/debit PIN by phone
    Lost/Stolen Visa

Email Us

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Visit Us

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1st United strives to provide excellent service to our members. If you have a concern with the service you have received, please contact the branch, department or Credit Union management responsible for the service at issue. If there is a need to escalate an unresolved issue after working with our management team, you may address your concern to 1st United’s Supervisory Committee by emailing or sending a letter to the following address:

Supervisory Committee
1st United Credit Union
5901 Gibraltar Drive
Pleasanton, CA 94588

Send Us Mail

  • 1st United Credit Union
    Corporate Headquarters
    5901 Gibraltar Drive
    Pleasanton, CA 94588
    Please use this address for general correspondence, rushed payments, and overnight mail. Non-urgent payments may be sent to the Payment Processing Center.

  • Visa Credit Card Disputes
    Charge Back Services
    P.O. Box 11597
    Pleasanton, CA 94588

  • 1st United Credit Union
    Proof of Insurance

    (For proof of insurance coverage only)
    P.O. Box 19085
    Portland, OR 97280

  • Payment Processing Center
    1st United Credit Union
    P.O. Box 512226
    Los Angeles, CA 90051
    Do not send rushed payments or overnight mail to this address. If you need to send a rushed payment, please mail it to our Corporate Headquarters address.

Travel Notification

To help avoid interrupted service on your card(s) while traveling, please tell us a little bit about your upcoming trip using our Notification of Travel Form.