How To Videos

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Call Us

  • Member Contact Center - (800) 649-0193
    Monday, Tuesday, Thursday, Friday:  
    8:30 a.m. - 5:00 p.m.
    Wednesday:  9:00 a.m. - 5:00 p.m.
    Saturday:  9:00 a.m. - 1:00 p.m.

  • 24-Hour Telephone Banking - (800) 649-0193
    Check account balances
    Transfer funds
    Card activation
    Visa credit/debit PIN by phone
    Lost/Stolen Visa

Email Us

Feel free to email us directly at email@1stunitedcu.org

Chat With Us

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Visit Us

Visit a branch or locate an ATM near you >

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Provide Feedback

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1st United strives to provide excellent service to our members. If you have a concern with the service you have received, please contact the branch, department or Credit Union management responsible for the service at issue by calling our Member Contact Center or emailing us at email@1stunitedcu.org

If you have an unresolved issue after working with our management team, you may address your concern to 1st United’s Supervisory Committee by sending a letter to the following address:

Supervisory Committee
1st United Credit Union
5901 Gibraltar Drive
Pleasanton, CA 94588
 

Send Us Mail

  • 1st United Credit Union
    Corporate Headquarters
    5901 Gibraltar Drive
    Pleasanton, CA 94588
    Please use this address for general correspondence, rushed payments, and overnight mail. Non-urgent payments may be sent to the Payment Processing Center.

  • Visa Credit Card Disputes
    Charge Back Services
    P.O. Box 11597
    Pleasanton, CA 94588

  • 1st United Credit Union
    Proof of Insurance

    (For proof of insurance coverage only)
    P.O. Box 19085
    Portland, OR 97280

  • Payment Processing Center
    1st United Credit Union
    P.O. Box 512226
    Los Angeles, CA 90051
    Do not send rushed payments or overnight mail to this address. If you need to send a rushed payment, please mail it to our Corporate Headquarters address.

Travel Notification

To help avoid interrupted service on your card(s) while traveling, please tell us a little bit about your upcoming trip using our Notification of Travel Form.