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Member Contact Center - (800) 649-0193
Monday, Tuesday, Thursday, Friday:  
8:30 a.m. - 5:00 p.m.
Wednesday:  9:00 a.m. - 5:00 p.m.
Saturday:  9:00 a.m. - 1:00 p.m.

Real Estate Department - (800) 649-0193 ext. 4925
Monday - Friday:  
9:00 a.m. - 4:00 p.m.

24-Hour Telephone Banking - (800) 649-0193
Check account balances
Transfer funds
Card activation
Visa credit/debit PIN by phone
Lost/Stolen Visa

Email Us

Feel free to email us directly at Please do not include personal information or account numbers in your response. To send us a secure message, log in to your account and select Messages from the main menu.

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Send Us Mail

  • 1st United Credit Union
    Corporate Headquarters
    5901 Gibraltar Drive
    Pleasanton, CA 94588
    Please use this address for general correspondence, rushed payments, and overnight mail. Non-urgent payments may be sent to the Payment Processing Center.

  • Visa Credit Card Disputes
    Charge Back Services
    P.O. Box 11597
    Pleasanton, CA 94588

  • 1st United Credit Union
    Proof of Insurance

    (For proof of insurance coverage only)
    P.O. Box 460050
    San Antonio, TX 78246

  • Payment Processing Center
    1st United Credit Union
    P.O. Box 512226
    Los Angeles, CA 90051
    Do not send rushed payments or overnight mail to this address. If you need to send a rushed payment, please mail it to our Corporate Headquarters address.

Travel Notification

To help avoid interrupted service on your card(s) while traveling, please let us know about your upcoming trip. Simply log in to your account and select Other Services from the main menu then click Travel Notification or call us at (800) 649-0193.

Our Service Commitment

1st United strives to provide excellent service to our members. If you have a concern with the service you have received, please contact the branch, department or Credit Union management responsible for the service at issue by calling our Member Contact Center or emailing us at

The Supervisory Committee is comprised of volunteers whose role is to ensure that the Credit Union meets financial reporting requirements, has established practices to safeguard members’ assets and has implemented a process to address complaints in a timely manner.

If you have an unresolved issue after working with our management team, you may address your concern to 1st United’s Supervisory Committee by sending a letter to the following address:

Supervisory Committee
1st United Credit Union
5901 Gibraltar Drive
Pleasanton, CA 94588