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Frequently Asked Questions

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Call Us

  • Member Contact Center - (800) 649-0193
    Monday, Tuesday, Thursday, Friday:  
    8:30 am - 5:00 pm
    Wednesday:  9:00 am - 5:00 pm
    Saturday:  9:00 am - 1:00 pm

  • We'll Call You​
    Schedule a callback during the hours listed above >
  • Automated Telephone Banking
    Check your account balances, transfer funds and more. Call (800) 404-3909.

  • Visa
    Card Activation:  (888) 691-8661
    Lost/Stolen:  (866) 570-1238
    Fraud/Disputes:  (866) 570-1238

  • Change PIN by Phone (Debit and ATM cards)
    (866) 762-0558

  • Lending Center
    (800) 364-0296

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Visit Us

Visit any of our local Bay Area branches or locate an ATM near you >

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