Phone, mail, email, and text

Contact Us

We're here when you need us

Let us know how we can assist you.

We are here to help.

Call Us

Member Contact Center – (800) 649-0193
Monday, Tuesday, Thursday, Friday
8:30 a.m. - 5:00 p.m.
Wednesday 9:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 1:00 p.m.

Real Estate Department – (800) 649-0193 ext. 4925
Monday - Friday 9:00 a.m. - 4:00 p.m.
Visa Services – (800) 649-0193
  • Visa credit/debit PIN by phone
  • Report lost/stolen Visa

Visit Us

Visit a branch or locate an ATM near you >

Make an appointment >

Email Us

Feel free to email us directly at To send us a secure message, log in to your account and select Messages from the main menu.

Travel Notification

To help avoid interrupted service on your card(s) while traveling, please let us know about your upcoming trip. Simply call us at (800) 649-0193 or send us a secure message in online or mobile banking to let us know your travel dates.

Send Us Mail

  • 1st United Credit Union
    Corporate Headquarters
    5901 Gibraltar Drive
    Pleasanton, CA 94588
    Please use this address for general correspondence, rushed payments, and overnight mail. Non-urgent payments may be sent to the Payment Processing Center.
  • Visa Credit Card Disputes
    Charge Back Services
    P.O. Box 11597
    Pleasanton, CA 94588 
  • 1st United Credit Union
    Proof of Insurance
    P.O. Box 460050
    San Antonio, TX 78246
    For proof of insurance coverage only

  • Payment Processing Center

    1st United Credit Union
    Payment Processing Center
    P.O. Box 10457
    Pleasanton, CA 94588-0457

    Do not send rushed payments or overnight mail to this address. If you need to send a rushed payment, please mail it to our Corporate Headquarters address.
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Our Service Commitment

1st United strives to provide excellent service to our members. If you have a concern with the service you have received, please contact the branch, department, or Credit Union management responsible for the service at issue by calling our Member Contact Center or emailing us at

The Supervisory Committee is comprised of volunteers whose role is to ensure that the Credit Union meets financial reporting requirements, has established practices to safeguard members’ assets, and has implemented a process to address complaints in a timely manner.

If you have an unresolved issue after working with our management team, you may address your concern to 1st United’s Supervisory Committee by sending a letter to the following address:

Supervisory Committee
1st United Credit Union
5901 Gibraltar Drive
Pleasanton, CA 94588

Modified Branch Hours

Alameda branch open 9:30 a.m. - 5 p.m. on February 2

All Other Branches

Monday– Friday
9 a.m. - 5  p.m.

Saturday hours at Alameda, Castro Valley, Fremont, Livermore, Rockridge, and San Leandro
9 a.m. - 1 p.m.

Call Center Hours

Monday, Tuesday,
Thursday, Friday
8:30 a.m. - 5 p.m.

9 a.m. - 5 p.m.

9 a.m. - 1 p.m.

Real Estate Department
Monday - Friday
9 a.m. - 4 p.m.

1st United team members

You’re More Than a Member

We’ve been celebrating our members and communities in the Bay Area since 1932.