If a check you've written has been lost or never cashed or you are missing a box of checks, you can initiate a stop payment to prevent those checks from being cashed. Here's how:
How to place a stop payment
- Log in to online banking through a web browser (a stop payment cannot be performed through the mobile app)
- Select the checking account for which the check was written
- Select Stop payments from the checking account menu
- Choose A single check to place a stop payment on one check or A range of checks to stop a series of checks that are in consecutive order
- Fill in the applicable information including:
- Check number (if you have it) or range of numbers
- Payee – who the check was written to
- Check amount
- Reason for the stop payment
- Submit
Stop payment requests submitted outside of business hours will be applied the next business day. Payment(s) will be stopped for six months only. After that time, payment(s) can process normally. If you want to extend the stop payment beyond six months, you will need to place the stop payment request again.
When you place a stop payment on your own, there is no fee incurred. (You are charged a fee if we do it for you). View your schedule of fees by logging in and selecting Statements & Notices then Disclosures or call us.
How to cancel a stop payment
To cancel a stop payment, call (800) 649-0193.