How to Use Card Controls
Tagged as: Online & Mobile
Our Card Controls app is a companion to the 1st United mobile banking app, giving you additional options for managing your credit and debit cards. These how-to guides will help you to get started.
Chapter 1 Jump Point
How to Enroll
How to Enroll
You will have the option to Enroll by Card if you have the card details including card number, 3-digital security code, expiration date, etc.
Steps to Enroll by Card
Use this enrollment method if you have your card details.
Use this enrollment method if you have your card details.
- Download the 1st United Card Controls app from the app store and tap Sign up, then select Enroll by Card.
- Enter the card number and expiration date. Click Continue.
- Complete the profile form by entering your name, email address, and selecting a username and password. (See username & password rules below.)
- Read the Terms and Conditions and check the box to accept. Tap Continue.
- Enter the verification code sent to your email. Click Continue.
- Verify your card number and expiration date carried over correctly. Enter the additional card details including 3-digit security code, a Card Nickname (optional), and your billing address.
- Tap Add Card. A welcome message appears, confirming the app enrollment was successful. Tap Got it.
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Manage Payments
Track, pause, and resume your recurring payments in the Manage Payment tab. You can also view what merchants and digital wallets your 1st United cards are stored in.
- Log in and tap Manage Payments from the app welcome screen. Here are your options:
- Stored card - View what merchants have stored your debit or credit card. When selecting a merchant, you'll see a history of charges and any subscription charges you have with them.
- Recurring payments - View all recurring payments linked to your cards. By selecting a merchant, you can see details of the recurring payments, and be able to pause and resume them anytime. When pausing a recurring payment, it will block future payments for 13 months when the merchant attempts to debit your card. You cannot edit the amount of months it is paused. You would have to log back into the app to manually resume the payment. Resuming payments will resume on the next scheduled cycle.
Note: Pausing a recurring payment does not cancel the subscription. To cancel any subscriptions, reach out to the merchant directly. When your payment has been paused for an extended amount of time or up to the 13 months, the recurring payment will not automatically resume. You would have to reach out to the merchant directly to restart payments. - Digital wallets - Your 1st United debit or credit cards that you have set up in the wallet app on your phone will display in this section.
- Stored card - View what merchants have stored your debit or credit card. When selecting a merchant, you'll see a history of charges and any subscription charges you have with them.
Chapter 3 Jump Point
Adding or Activating Additional Cards
Adding or Activating Additional Cards
Add or activate additional cards and set your PIN number.
- Log in and tap Activate Card from the left navigation or tap Activate Card from the app welcome screen.
- Enter the card details and click Continue.
- Enter the requested information to verify your identity. Tap Activate Card.
- You will be prompted to create a PIN numbers. Enter the PIN twice and tap Set.
- If you haven't created an account yet, you will be prompted to enroll.
Chapter 4 Jump Point
Setting Alerts
Through your Card Controls app, you can create additional alerts that are delivered by push notification, email, or text.
- Tap the Alerts icon from the dashboard.
- Tap the alert to be enabled. Only one alert type will be sent for a
qualifying transaction.
- Transaction Amount – a transaction above a specific amount is performed.
- Card Not Present – notifies you when a transaction is performed without the physical card being presented, such as online or by phone.
- International – an international transaction is performed.
- Declined – the card is declined.
- Gas Station – a gas station transaction is performed.
- ATM Withdrawals – the card was used for an ATM cash withdrawal.
- Account Credit – a credit is made to the account.
- Select the desired delivery methods (email, text message, or push notification).
- Tap Save.
Chapter 5 Jump Point
Turn a Card On/Off
Whether you've misplaced your card, had it stolen, or just want to be sure it doesn't get used, you have control of switching your card on and off.
- Log in and tap Card Controls from the dashboard.
- Slide the toggle so that it appears green. All transactions attempted on a suspended card will be declined.
- If you only want to restrict specific transactions only, enter a transaction amount, or check Decline ATM Transaction, Decline International Transactions, or Decline Online Transactions.
- Click Save.
- To reactivate a card, slide the toggle so it appears grey and the lock icon is open.
- If you only want to restrict specific transactions only, enter a transaction amount, or check Decline ATM Transaction, Decline International Transactions, or Decline Online Transactions.
Chapter 6 Jump Point
Link Cards to Mobile Wallet
Link your card from the Card Controls app to Apply Pay, Google Pay, Samsung Pay, and Click to Pay directly from the app.
- Log in and tap Link Card from the dashboard.
- Tap the appropriate mobile wallet you will be using (Apple Pay, Google Play, or Samsung Pay) or Click to Pay, then Add to Wallet.
- Agree to the Your info will be shared with Apple/Google/Samsung Wallet and any other Issuer Terms.
- For IOS, you will have the option to choose which device's wallet you are adding the card to. Tap Next.
- Select whether the card should be the default card.
- A message displays if the card is successfully added to the wallet.
Chapter 7 Jump Point
Travel Notifications
Let us know when you'll be using your credit or debit cards outside of your typical spending patterns or outside of the area.
- Select Travel Notices from the dashboard
- Click Add Destination and enter the destinations you are traveling to and enter your travel dates.
- Save Trip.
You can come back at any time to edit or delete your trips.
Chapter 8 Jump Point
More App Features
Within the Card Controls app, you have access to additional features including:
Wallet Extension: Easily add your card to Apple Pay directly in Apple wallet. Underneath the "From Apps on your iPhone " section, you'll see Card Controls as an available app to retrieve card credentials.
View Card Numbers: Once you are verified, you can view your full card number, expiration date, and security code from within the app. Select Manage Card from the dashboard, then Card Number to get started.
Manage PIN: Within the Card Controls app, you can set and change your PIN. Select Manage Card from the dashboard, then Manage Pin.
Delete Card: Click Manage Card then Delete Card to remove a card from the app.