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Fraud Text Alerts

Real-time fraud text alerts can immediately alert you if we suspect fraudulent activity on your account.

Here's how it works

  1. We will send you a text message if we suspect activity on your account to be fraudulent.
  2. Simply reply whether or not you recognize the transaction.
  3. If you reply no, we will immediately block your card until we hear from you.
  4. If you reply yes, your card will remain available for use.
Fraud text alerts are a valuable and important tool to card fraud prevention.


Members are automatically opted in to receive fraud text alerts, if you have an accurate mobile phone number on your account and you weren't previously opted out. To inquire about your fraud text alert status or to opt out, email us, call us at (800) 649-0193, or send us a secure message by logging in to your account and selecting Messages
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