November 30, 2020

TAGGED AS: 1st United News


1st United Credit Union remains committed to providing the services you need while ensuring the health and safety of our staff and members. Thank you for your patience as we all find our way through this situation. Please check back for updates.

What's New

  • The week of Novermber 29, our Alameda branch will operate with modified hours:
    Monday, November 30 - Friday, December 4 | 11 a.m. - 4 p.m. (Closed 1 - 1:30 p.m. for lunch)
    Saturday, December 5 | Resume regular operating hours 9 a.m. - 1 p.m.

COVID-19 safety while visiting our branches

1st United continues to follow CDC and local health official guidelines regarding COVID-19. For the protection of our staff and members, the following safety measures are required when visiting our branches:

  • Face coverings without valves are required
  • Social distancing of six feet will be followed
  • Please do not enter if:
    • you have been in close contact with anyone known to have COVID-19 or who has had COVID-19 symptoms in the last 14 days
    • you have traveled outside the country in the last 14 days
    • you are experiencing any of these symptoms:

Fever or chills
Shortness of breath
Difficulty breathing
Muscle or body aches
Loss of taste or smell

Sore throat
Congestion or runny nose
Nausea or vomiting
Other symptoms

If you need financial support

We have several resources available to help you.


If you have been financially impacted by the COVID-19 pandemic, help may be available. Proof of hardship is required.

Please contact us for assistance at (800) 649-0193, extension 4710.

financial counseling or debt management

1st United partners with BALANCE to offer FREE support.

small businesses

Your local chambers of commerce offer resources for you including SBA disaster assistance and guidelines for operations.

Alameda | Berkeley | Castro Valley/Eden Area
Fremont | Hayward | Livermore Valley 
Oakland | Pleasanton | San Leandro 


1st United is not an SBA-approved lender. For information on SBA loans, please visit

Banking from home

Whenever possible, please take advantage of online and mobile banking, reserving branch visits for transactions that cannot be completed from home. Here are some of the things you can do using your phone or computer:

  • View balances and history
  • Receive account alerts
  • Log in using TouchID and Facial recognition

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