April 3, 2020

TAGGED AS: 1st United News


Updated April 3, 2020 at 10:55 a.m.


1st United Credit Union remains committed to providing the services you need while ensuring the health and safety of our staff and members. Thank you for your patience and understanding as we all find our way through this situation. Please check back for updates.

What's New

  • SBA loans - 1st United is not an SBA-approved lender. For information on SBA loans, please visit sba.gov.
  • Beginning April 8, 2020, our branches will open on Wednesdays from 9:00 - 10:00 a.m. to serve our senior citizen members.
  • Emergency Loan Modification Request Form

If you need financial support

We have several resources available to help you.

emergency loan modification request

1st United is offering up to a two month payment extension on auto loan, personal loan, and credit card payments for members financially impacted by the COVID-19 pandemic. Subject to approval.

Please submit your request online and we'll contact you within a few days.

financial counseling or debt management

1st United partners with BALANCE to offer FREE support. 

small businesses

Your local chambers of commerce offer a wealth of resources for you including SBA disaster assistance and guidelines for operations. Here are links to a few of the local chambers we partner with:

Alameda | Berkeley | Castro Valley/Eden Area
Fremont | Hayward | Livermore Valley 
Oakland | Pleasanton | San Leandro 


1st United is not an SBA-approved lender. For information on SBA loans, please visit sba.gov.

Branch and Call Center Status


Available to answer calls:
Monday - Friday
9:00 a.m. - 2:00 p.m.


Call center remains open but is experiencing higher than normal call volumes.

Monday, Tuesday, Thursday, Friday
8:30 a.m. - 5:00 p.m.
Wednesday 9:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 1:00 p.m.


All 1st United ATMs and CO-OP shared network ATMs remain operational.


Branch hours have been temporarily modified. Please continue to utilize online or mobile banking whenever possible.

All Branches Open
Monday - Friday
10:00 a.m. - 3:00 p.m.
Saturday CLOSED

Senior Citizen Branch Hours
9:00 a.m. - 10:00 a.m.

Courthouse Video Teller
(Availability subject to County
Courthouse building hours)
Monday - Friday
10:00 a.m. - 4:00 p.m.

Due to the Bay Area Shelter in Place order, our Livermore branch opening has been delayed. Please check back for details.

A letter to members from our Board of Directors 

Banking from home

Whenever possible, please take advantage of online and mobile banking, reserving branch visits for transactions that cannot be completed from home. Here are some of the things you can do using your phone or computer:

Enroll Now  View How To Videos  Download App from Apple Store

Your money is safe and secure

At times like these, it’s natural for consumers to feel concerned about the safety of their money. We want to remind you that your deposits are federally insured by The National Credit Union Administration (NCUA), an agency of the U.S. Government and the strongest of the federal deposit insurance funds. To learn more about your insured funds, please visit 1stunitedcu.org/insuredfunds

Coronavirus scams on the rise

Cybercriminals see pandemics as an opportunity to profit, preying on our need to help others and protect ourselves. Please take caution, particularly during this difficult and confusing time, and follow our guidelines to protect yourselves and your accounts. Learn more about how to protect yourself from scams.

To verify the legitimacy of a call, email or text from 1st United Credit Union, call us directly at (800) 649-0193