We’re Here for You: FAQs About 1st United and COVID

May 26, 2020

As your Credit Union, we’re considered an essential business – one that’s proud to continue serving the residents of Alameda County, Contra Costa County and our surrounding areas however we can. That means while you’re staying at home, 1st United Credit Union is working hard to make you feel safe while providing convenient access to your accounts.

Although we’re continuing to update our website with the latest information related to your accounts and services, we wanted to answer the most frequently asked questions we’ve received related to the COVID-19 pandemic.

Is my money safe at 1st United Credit Union?

In a word, yes. Your deposits are federally insured up to $250,000 by The National Credit Union Administration (NCUA), an agency of the U.S. Government and the strongest of the federal deposit insurance funds. In fact, not one penny of NCUA-insured money has ever been lost by a member.

If you own share accounts in different ownership categories, like single owner accounts, joint accounts, certain retirement accounts, revocable trust accounts, or irrevocable trust accounts, you may qualify for even more coverage. Individual retirement accounts are insured separately up to $250,000.

We’re here for you – please contact us if you have questions or need further information on how we can help.

Which 1st United branches are open right now?

All branches are open. Periodically, we might need to temporarily reduce hours. Prior to visiting a branch, please check its status. VIEW HOURS

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Do I have to visit a branch?

No. If you’d prefer to stay at home, we’re happy to offer online and mobile banking services to help meet your financial needs. Here are a few ways you can bank from home:

Pay bills online, review your transaction history, set up account alerts, and more with online banking from 1st United Credit Union. Enroll in online banking from your phone or computer, or contact us at (800) 649-0193 to get started.
With mobile banking, you can perform these same tasks and more – including mobile deposit. This feature lets you deposit checks from anywhere, simply by taking a photo of your paper check using your smartphone or tablet. Download the free 1st United Credit Union mobile app in the Apple App Store and on Google Play.
All 1st United ATMs are fully operational, giving you 24/7 access to withdraw funds, make deposits, transfer money from one account to another, and more. And, because we’re part of the nationwide CO-OP ATM Network, you won’t be charged a fee. Find nearby ATMs online or by texting your ZIP code to 91989.

If you have questions or need additional help, 1st United Credit Union representatives are available to assist you by email, secure message, or by calling (800) 649-0193.

What if I need financial assistance?

At 1st United Credit Union, we believe that being a good neighbor is at the heart of what we do. Here are a few ways we’re helping our members:

If you need assistance with your loan payments, please contact us for assistance at (800) 649-0193, extension 4710.
We’ve partnered with BALANCE, a financial education and counseling service, to offer free, unbiased money management information and debt consolidation assistance to 1st United members. Depending on your situation, BALANCE counselors may be able to connect you with other programs and services during your time of need. To get started, call (888) 456-2227 and let them know that 1st United Credit Union sent you.
If you’re a small business owner, you can obtain information about SBA loans at sba.gov. We also recommend connecting with your local Chamber of Commerce for additional resources, including SBA disaster assistance and operational guidelines.

Thank you.

We appreciate your interest.

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