Cell phone with an alert

Credit Union & Bank Telephone Scams

We have heard from several local credit unions and community banks that criminals are obtaining customer information through a telephone scam. So far, our members have not been affected. To protect yourself in the future, it’s important to remember that 1st United Credit Union will never call you and ask you for your PIN number, card numbers or account information.

Please take a moment to understand how this scam works and how to prevent yourself from falling victim. Here’s more about the situation.

The telephone scam

With the telephone scam, criminals spoof the financial institution’s 800 or local phone number so when people get the call, they think it is their bank or credit union.

The call is typically an automated message validating the last four digits of the consumer’s card number, then requesting the security code from the back of the card. Believing it’s their bank calling, the consumer provides the requested information, giving the criminal the necessary pieces of data to commit fraud.

How to protect yourself

1st United Credit Union will never call you asking for your account information. If you receive a call that appears to be from us but you’re not sure, hang up and call us back at (800) 649-0193 to confirm. We will always understand if you want to take the time to verify who you are speaking with.

You should also remember to never provide your social security number, account numbers, or any personal information to anyone over the phone unless you initiated the call and know who is on the line.

If you suspect fraud

If you think you’ve been a victim of fraud, call us immediately at (800) 649-0193 so we can help to protect your credit union accounts. It’s also a good idea to file a complaint with the Federal Trade Commission and contact your local police department.

Be sure to share this information with your friends and family so they, too, can protect their information.