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COVID-19: Keeping You Informed

The latest updates related to COVID-19 and 1st United operations

Home More for You/Financial Wellness COVID-19: Keeping You Informed

Modified Branch Hours

Updated January 5, 2023

All branches are open.

COVID Information

COVID-19 Safety While Visiting Our Branches

1st United continues to follow CDC, State, and local health official guidelines regarding COVID-19. Requirements will be updated as health orders adjust. Thank you for helping us to continue to protect our members and staff by following these guidelines when visiting our branches:

Face coverings are recommended while visiting our branches.
Sanitation protocols will continue to followed by 1st United staff.
Social distancing of six feet is recommended.
Please do not enter if you are experiencing any of these symptoms:

Fever or chills

Cough

Shortness of breath

Difficulty breathing

Muscle or body aches

Headache

Loss of taste or smell

Sore throat

Fatigue

Congestion or runny nose

Nausea or vomiting

Diarrhea

Bank From Home

Online and mobile banking simplifies managing your money. You can pay bills, transfer money, check balances, deposit checks, and more – all from your couch. If you need help getting started, call us at (800) 649-0193. We're happy to help!

Learn How

If You Need Financial Support

We have several resources available to help you.

Financial Hardship & Your 1st United Accounts

If you have been financially impacted by the COVID-19 pandemic, help may be available. Proof of hardship is required. Please contact us for assistance at (800) 649-0193, extension 4710.

Financial Counseling or Debt Management

1st United partners with BALANCE to offer FREE support.

Learn More About Balance

Small Businesses

Your local chambers of commerce offer resources for you including SBA disaster assistance and guidelines for operations.

SBA Loans

1st United is not an SBA-approved lender. For information on SBA loans, please visit sba.gov.

Please call us at (800) 649-0193 if you need assistance.

The financial success of our community is a priority.

At 1st United Credit Union, our mission is to ensure you have the products, tools, and resources to achieve your financial goals. That’s part of the credit union difference.

Meet Us

Download the COVID-19 Financial Health Checklist

Want more?

Branch Hours

Monday– Friday
9 a.m. - 5 p.m.

Saturday hours at Alameda, Castro Valley, Fremont, Livermore, Rockridge, and San Leandro
9 a.m. - 1 p.m.

Schedule a Branch Appointment

Call Center Hours

Monday, Tuesday,
Thursday, Friday
8:30 a.m. - 5 p.m.

Wednesday
9 a.m. - 5 p.m.

Saturday
9 a.m. - 1 p.m.

Lending Department

Monday, Tuesday,
Thursday, Friday
8:30 a.m. - 5 p.m.

Wednesday
9 a.m. - 5 p.m.

Young person using mobile phone and carrying coffee

Manage Your Money with Ease

Access your accounts, move money, and make payments all within our user-friendly mobile app.

Mobile Banking