Scenic view of Golden Gate bridge

COVID-19: Keeping You Informed

The latest updates related to COVID-19 and 1st United operations 

What's New

Updated May 1, 2021


Rent relief for tenants and landlords

The CA COVID-19 Rent Relief program is available to help low-income households pay or collect rent and utilities – past due and future payments. For additional information, to find a Local Partner Network organization near you, or for eligibility and application help, call the CA COVID-19 Rent Relief Call Center at (833) 430-2122 or visit them online.



Check on your stimulus payment through the IRS



Get notified when your stimulus check arrives 

If you are expecting a stimulus check, you can receive a notification when it arrives by setting up an account alert.



Banking from home

Whenever possible, please take advantage of online and mobile banking, reserving branch visits for transactions that cannot be completed from home. If you need help getting started with online or mobile banking, please call us at (800) 649-0193. We're happy to help!

Here are some of the things you can do using your phone or computer.
Download our app:
Get it on Google PlayDownload on the App Store

COVID-19 safety while visiting our branches

1st United continues to follow CDC and local health official guidelines regarding COVID-19. For the protection of our staff and members, the following safety measures are required when visiting our branches:

  • Face coverings without valves are required
  • Social distancing of six feet will be followed
  • Please do not enter if:
    • You have been in close contact with anyone known to have COVID-19 or who has had COVID-19 symptoms in the last 14 days
    • You have traveled outside the country in the last 14 days
    • You are experiencing any of these symptoms:

Fever or chills
Cough
Shortness of breath
Difficulty breathing
Muscle or body aches
Headache
Loss of taste or smell
Sore throat
Fatigue
Congestion or runny nose
Nausea or vomiting
Diarrhea
Other symptoms


If you need financial support

We have several resources available to help you.

Financial hardship & your 1st United accounts
If you have been financially impacted by the COVID-19 pandemic, help may be available. Proof of hardship is required. Please contact us for assistance at (800) 649-0193, extension 4710.
Financial counseling or debt management
1st United partners with BALANCE to offer FREE support.


Small businesses
Your local chambers of commerce offer resources for you including SBA disaster assistance and guidelines for operations.

SBA loans
1st United is not an SBA-approved lender. For information on SBA loans, please visit sba.gov.
BALANCE is free for members. Tell them 1st United sent you.

Please call us at (800) 649-0193 if you need assistance.

The financial success of our community is a priority.

At 1st United Credit Union, our mission is to ensure you have the products, tools, and resources to achieve your financial goals. That’s part of the credit union difference.

Regular Branch Hours

All Branches
Monday - Friday
10 a.m. - 4 p.m.

Saturday hours
 at Alameda, Castro Valley, Livermore, San Leandro, and Rockridge
9 a.m. - 1 p.m.
 

Call Center Hours

May 2020 Extended Hours
Monday - Friday
7 a.m. - 11 p.m.

Weekends
9 a.m. - 5 p.m.

Real Estate Department
Monday - Friday
9 a.m. - 4 p.m.
Young person using mobile phone and carrying coffee

Manage Your Money with Ease.

Access your accounts, move money, and make payments all within our user-friendly mobile app.

Mobile Banking