Scenic view of Golden Gate bridge

COVID-19: Keeping You Informed

The latest updates related to COVID-19 and 1st United operations 

Modified Branch Hours

Updated January 5, 2023

All branches are open.


COVID Information

COVID-19 Safety While Visiting Our Branches
1st United continues to follow CDC, State, and local health official guidelines regarding COVID-19. Requirements will be updated as health orders adjust. Thank you for helping us to continue to protect our members and staff by following these guidelines when visiting our branches:

  • Face coverings are recommended while visiting our branches.
  • Sanitation protocols will continue to followed by 1st United staff.
  • Social distancing of six feet is recommended.
  • Please do not enter if you are experiencing any of these symptoms:

Fever or chills
Shortness of breath
Difficulty breathing
Muscle or body aches
Loss of taste or smell
Sore throat
Congestion or runny nose
Nausea or vomiting

Bank From Home
Online and mobile banking simplifies managing your money. You can pay bills, transfer money, check balances, deposit checks, and more – all from your couch. If you need help getting started, call us at (800) 649-0193. We're happy to help!

If You Need Financial Support
We have several resources available to help you.

Financial Hardship & Your 1st United Accounts
If you have been financially impacted by the COVID-19 pandemic, help may be available. Proof of hardship is required. Please contact us for assistance at (800) 649-0193, extension 4710.
Financial Counseling or Debt Management
1st United partners with BALANCE to offer FREE support.

Small Businesses
Your local chambers of commerce offer resources for you including SBA disaster assistance and guidelines for operations.

SBA Loans
1st United is not an SBA-approved lender. For information on SBA loans, please visit

Please call us at (800) 649-0193 if you need assistance.

The financial success of our community is a priority.

At 1st United Credit Union, our mission is to ensure you have the products, tools, and resources to achieve your financial goals. That’s part of the credit union difference.

Branch Hours

Monday– Friday
9 a.m. - 5  p.m.

Saturday hours at Alameda, Castro Valley, Fremont, Livermore, Rockridge, and San Leandro
9 a.m. - 1 p.m.

Call Center Hours

Monday, Tuesday,
Thursday, Friday
8:30 a.m. - 5 p.m.

9 a.m. - 5 p.m.

9 a.m. - 1 p.m.

Lending Department
Monday, Tuesday,
Thursday, Friday
8:30 a.m. - 5 p.m.

9 a.m. - 5 p.m.

Young person using mobile phone and carrying coffee

Manage Your Money with Ease

Access your accounts, move money, and make payments all within our user-friendly mobile app.

Mobile Banking