It is important for both 1st United Credit Union members and non members to be aware of various forms of fraud attempts. Email schemes (also known as "Phishing"), as well as phone schemes (including voicemail and texting schemes) are all an attempt to steal your private financial information. 

Beware of anyone asking you to enter your account information for any reason. Some schemes ask you to participate in a survey or tell you you need to reactivate your account. These are examples of real schemes that are out there. 1st United Credit Union has no need to ask you for your account information. 

Some examples of the kinds of information scammers are looking for are: 

  • ATM Card Numbers
  • Credit and/or Debit Card Numbers
  • Personal Identification Numbers (PIN)
  • Card Expiration Dates
  • Card Security Codes 
  • Social Security Numbers

The schemes generally state that; "Your card or account is blocked, suspended, and/or compromised". You are then instructed to reactivate or confirm your account and/or card by entering your card information or by clicking on a link that takes you to a fake website. Additionally, beware of emails or phone calls regarding surveys or contests with a financial reward. 

What To Do

If you receive any of these types of messages or emails, treat them with extreme caution and call Member Services. 1st United has engaged professionals to address these attacks, and we have taken extraordinary measures to educate and safeguard our members. These scam artists imitate standard business practices used by most financial institutions, so, if in doubt, DO NOT give out any information and call 1st United at (800) 649-0193 or email us. 

Quick Tips

  • Bookmark or manually type in the URL of ours or any website. Be cautious of clicking on links within an email message 
  • Avoid using search engines such as Yahoo or Google to access our site
  • Pay close attention to the browser address bar (phishing sites will have some sort of IP address or domain name in front of the part of the address)
  • Check the security certificate of the site (double click on the gold lock)! Our website only points to a secure site, so the gold lock is present on every page. The lock is located in the bottom right corner of the status bar for Internet Explorer 6.0, and at the top middle on the address bar for Internet Explorer 7. Netscape, Firefox, and Safari will have the lock in the top address bar. 
  • Remember, 1st United has no need to ask you for your PIN, expiration date, and/or security codes 
  • Treat any request for confidential information with a healthy dose of suspicion
  • Report cyber crimes to law enforcement at 


For more tips and education, please visit: 

  • The Federal Trade Commissions website at:
  • OnGuard Online at:
  • Federal Trade Commission's identity theft website:
  • California Office of Privacy Protection:
  • TEAM Online Security Training Modules - TEAM (Training, Education, and Awareness Module) is a free online security training module that arms you with the fundamental security education you need. Learn the basics of computer security; from strong passwords to avoiding phishing schemes.

Common Anti-Virus Software

  • Norton Anti-Virus 
  • McAfee Anti-Virus McAfee Anti-Virus  
  • Trend Micro