May 26, 2020

TAGGED AS: 1st United News

As your Credit Union, we’re considered an essential business – one that’s proud to continue serving the residents of Alameda County, Contra Costa County and our surrounding areas however we can. That means while you’re staying at home, 1st United Credit Union is working hard to make you feel safe while providing convenient access to your accounts during these unprecedented times.

Although we’re continuing to update our website with the latest information related to your accounts and services, we wanted to answer the most frequently asked questions we’ve received related to the COVID-19 pandemic.

Is my money safe at 1st United Credit Union?

In a word, yes. Your deposits are federally insured up to $250,000 by The National Credit Union Administration (NCUA), an agency of the U.S. Government and the strongest of the federal deposit insurance funds. In fact, not one penny of NCUA-insured money has ever been lost by a member.

If you own share accounts in different ownership categories, like single owner accounts, joint accounts, certain retirement accounts, revocable trust accounts, or irrevocable trust accounts, you may qualify for even more coverage. Individual retirement accounts are insured separately up to $250,000.

We’re here for you – please contact us if you have questions or need further information on how we can help.

Which 1st United branches are open right now?

As of the publishing of this article, our Alameda, Berkeley, Castro Valley, Fremont, Hayward, Livermore, Oakland, Pleasanton, and San Leandro branches are open to members from Monday-Friday from 10:00 a.m.-3:00 p.m. We welcome senior citizens, first responders, and healthcare professionals to visit any branch on Wednesdays from 9:00-10:00 a.m. for personal service and assistance.

As a reminder, Alameda County requires members of the public to wear face coverings without valves when around people outside of their household. While visiting our branches, please remember to bring your face coverings. For the safety of our staff and members, 1st United Credit Union will continue to wear masks while following CDC and local health officials’ guidelines. 

Do I have to visit a branch to bank with 1st United?

No. If you’d prefer to stay at home, we’re happy to offer online, mobile, and telephone banking services to help meet your financial needs. Here are a few ways you can bank from home:

  • Pay bills online, review your transaction history, set up account alerts, and more with online banking from 1st United Credit Union. Enroll in online banking from your phone or computer, or contact us at (800) 649-0193 to get started. 
  • With mobile banking, you can perform these same tasks and more – including mobile deposit. This feature lets you deposit checks from anywhere, simply by taking a photo of your paper check using your smartphone or tablet. Download the free 1st United Credit Union mobile app in the Apple App Store and on Google Play.
  • All 1st United ATMs are fully operational, giving you 24/7 access to withdraw funds, make deposits, transfer money from one account to another, and more. And, because we’re part of the nationwide CO-OP ATM Network, you won’t be charged a fee. Find nearby ATMs online or by texting your ZIP code to 91989.

If you have questions or need additional help, 1st United Credit Union representatives are available to assist you by email, chat, or by calling (800) 649-0193.

What if I need financial assistance?

At 1st United Credit Union, we believe that being a good neighbor is at the heart of what we do. Here are a few ways we’re helping our members during this time: