March 19, 2020

We have heard from several members that fake fraud text alerts are being sent to 1st United members. Unfortunately, cybercriminals view difficult and confusing times as an opportunity to profit. Please use extra caution during this time to protect your accounts. 

HOW TO IDENTIFY FAKE TEXTS

A sample of the fake text is below. Fraudulent texts (and emails) typically have errors. Note that the credit union name is wrong and a comma is missing in the last sentence in this example. 

HOW TO PROTECT YOURSELF

If you receive a text or a call that appears to be from 1st United but you’re not sure, call us immediately at (800) 649-0193 to confirm. We will always understand if you want to take the time to verify if a text or call you received is legitimate.

Also remember to never provide your social security number, account numbers, or any personal information to anyone over the phone or by text unless you initiated the conversation and know who you are speaking with. 

IF YOU SUSPECT FRAUD

If you think you’ve been a victim of fraud, call us immediately at (800) 649-0193 so we can help to protect your credit union accounts. It’s also a good idea to file a complaint with the Federal Trade Commission and contact your local police department. 

Be sure to share this information with your friends and family so they can protect their information too. Learn more about recent scams.