December 5, 2019

Mobile phones have certainly made life easier. Add our mobile banking app to the mix and you can deposit checks, transfer money, apply for new products, securely message the Credit Union and more – all without leaving your house. While 1st United employs the latest security systems to protect your banking information, there are a few things you can do to help minimize any risks. The following best practices will help reduce your exposure to mobile security threats and fraudsters.

Update your mobile device & your app

First off, be sure your mobile device operating system is current. Those cumbersome system updates are not just to deploy new features and functionality – they also provide much-needed system updates to correct security risks and vulnerabilities. You’ll also want to be sure you are running the most recent version of the Credit Union’s app. Make things easy and set your app to update automatically when we release a new version. Instructions can be found online for Apple and Android devices.

Stay off public WiFi

Public WiFi exposes you to hackers who record keystrokes while you enter your username and password. When logging in to your banking app, it’s best to turn off WiFi and use cellular data. Or, wait until you get home and use your secure WiFi.

Use touch ID or facial recognition

Most phones offer some form of touch ID or facial recognition to unlock the phone. Our mobile app has a setting that allows you to login to your account using this same feature. This is a more secure way to log in. View our how-to video to set up touch ID or facial recognition.

Monitor account activity

Finally, we can’t emphasize enough how important it is to monitor account activity regularly. With your mobile app, you can quickly log in every day to verify that the activity on the account is yours. We also recommend reviewing your statements and setting up alerts to notify you of suspicious activity on your account.

We take security seriously, but we need your help taking it to the next level. These few precautions will help to protect your banking information and all your apps. If you aren’t sure how to install or use your 1st United mobile app or have questions about setting up touch ID, facial recognition or alerts, please give us a call at (800) 649-0193 or stop by a branch.